Because of my experience with customer service and the quality of the product I bought 4 of these toilets. Very happy.I did an absurd amount of research before buying the EPLO G20 Max - compared it head-to-head against the TOTO G5A, Kohler Fora, Kohler Karing 2.0, and a half-dozen others. I kept coming back to the G20 Max, and after living with it, I have zero regrets.The features are everything I wanted and more. The hands-free experience is genuinely seamless: the lid opens as I approach, the foot sensor lets me operate everything without touching a thing, and the Men's Urinal Auto Flush is a feature no premium brand offers at any price - I have no idea why TOTO and Kohler skipped it. The Foam Shield keeps the bowl spotless and cuts down splashback, the UVC water sanitizing is a nice hygiene touch, the heated seat and warm-water bidet are luxurious, and the dual auto-flush is powerful and quiet. Even power outages are covered with the backup flush.But here's what really sealed it: the value. This toilet delivers the same - and in some cases better - feature set than units costing two to three times as much. I was about to spend $3,000+ on a "name brand" before I realized I'd be paying for a logo, not better technology.And the customer support blew me away. I reached out over WhatsApp with detailed technical questions and got fast, thorough, genuinely helpful answers every single time. Real humans who knew their product cold. That kind of responsiveness is rare anywhere, let alone in this price range.TL;DR - solid purchase, would buy again (I bought two), made a poster so guests learn that it's a touch-less toilet (I don't want people playing with it anyway!), make note of distances from the central drainage pipe to plumbing, etc thats important for installation. I had to move plumbing in one of my bathrooms but luckily I had a good plumber that knew exactly what to do. The WhatsApp customer service is incredibly good; it feels like they are available 24/7.
